Outshine Art FAQ's - here to help you find your answer.

FAQ's

Can I buy pictures directly from you?

I am based in Walton-on-Thames, Surrey so you can collect pictures directly. Please contact me if you'd like to use this option.

 

How do you take payment?

Website payment is taken using your credit or debit card. The payment is processed via a secure payment gateway which operates independently from Outshine Art. The payment gateway has been certified to PCI Service Provider Level 1, this is the most stringent level of certification available. Outshine Art does not have access to or stores any customer payment details. Customer details remain confidential and will not be shared with any third parties.

 

Do you ship overseas?

Yes, I can do this for you. Please contact me to discuss the details before placing an order and I'll look into delivery costs for you. I'll aim to get back to you within 24 hours.

 

How long does it take to produce the picture?

I can produce pictures within 2 working days, including personalised pictures.

 

How do I let you know what patterns I'd like for my picture?

If you'd like to use patterns within our pattern collection then simply choose "Your Choice" from the dropdown list on your chosen picture page. I'm happy to create a mock up of your order before you place the order, contact me with your pattern choices and I'll send you an image. When you get to the checkout there is a text box where you can enter information about your patterns. For example, please write,

Butterfly Picture - Top Butterfly - No.5; Middle Butterfly - No.10; Bottom Butterfly - No.11.

Please note that patterns 10, 11 and 12 cannot be used for large pictures, for example the Fairy picture.

If you'd like to order a picture using a bespoke pattern then please contact me to discuss the order.

 

How many letters can you fit on a personalised picture?

Mini Dino/Beautiful Butterflies - Up to 3 initials, or a heart

Rubber Ducky - Up to 7 letters

A4 Portrait - Up to 8 letters however, if you would still like to order a personalised picture for a girl then I can suggest the hummingbird picture which is 10x10" which can take up to 10 letters.

A4 Landscape - Up to 10 letters

10x10" frame - Up 10 letters

 

Can you offer the personalised letters in a different font?

No, I'm afraid I am unable to offer a different font style or lower case letters.

 

What are your picture sizes?

Picture sizes quoted include the frame.

Small Square - 17.7 x 17.7cm (can be stood or hung)

Rectangle - 33 x 17cm (hung only)

Medium Square - 22.7 x 22.7cm (can be stood or hung)

A4 - 32.1 x 23.4cm (can be stood or hung)

Large square - 27.7 x 27.7cm (can be stood or hung)

Large rectangle - 57 x 47cm (hung only, wall fixing supplied)

 

What do you use to make the pictures?

I use top quality wooden frames, produced in the UK. The pictures are sealed behind perspex. I use conservation whitecore mountboard which has the lignin removed so the mountboard will remain white. All backing paper has been professionally printed, this is then sealed behind an additional layer of paper to ensure that the backing paper remains pristine.

 

Can I buy the pictures unframed?

Yes you can.

 

Do you offer bespoke pictures?

Yes, please take a look at my bespoke section on this website, facebook page and blog to see examples of bespoke pieces that I've recently created. I'm able to produce pictures using your personally selected background print, as long as the pattern can be scanned I'll be able to produce a print. I'd be delighted to work through an order with you.

Still looking for information on delivery? Click here.

If there's something else you'd like to know then please drop me an email.

Thanks,

Suzanne